What are the shipping fee and delivery timeline?
It depends on where you are located. Orders processed here will take 7-12 business days to arrive USA. Overseas deliveries can take anywhere from 10-30 working days. Delivery details will be provided in your shipping email.
Do you ship overseas?
No, but we will be soon!
Multiple Packages Note
Please note, we have multiple fulfilment centers around the world to get your package to you as quickly as possible. Please don't be alarmed if you receive separate packages.
How do I find my order number?
We will send you an order confirmation email when you place your order successfully. All the info will be in the email. So please be sure the email address you left is correct.
(Pro tip: Copy and paste "Causion" into your email's search bar and you should find it pretty easily)
How can I track my order?
We will send you a shipping email with the tracking no when we ship your order out. If you cannot track it, please reach out to us at firstname.lastname@example.org with your order number and the details, our customer service team will help you.
Can I cancel my order?
Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel your order upon request. Usually the order can be canceled before shipping except for the made to order items.
Can I change my address/size?
Feel free to reach out to us within 3 hours of placing your order and we will try our best to accommodate the change before the order is processed. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we are unable to guarantee the change. Once the order is shipped, we are unable to change the address on our end but you can contact your local post office to submit special delivery instructions.
What's your return and exchange policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Have more questions?
You can contact us through our contact page! We will be happy to assist you.